FAQs to Corona
In order to guarantee you a worry-free vacation planning, already paid down payments (without deduction) are converted into a voucher.
This voucher can be redeemed on the new desired date.
Should there be an increase in corona infections in our region, the federal government will act quickly. As soon as a lock-down of our ski area or a travel warning for our region is issued, all bookings are canceled and the amount already paid, minus a processing fee of € 30.00, is returned to the guests.
If a lockdown takes place at the tenant's place of residence upon arrival for the booked travel period, the tenant will also be reimbursed the agreed rent and the ancillary costs charged in the amount in which they have already been paid. A cancellation processing fee of EUR 30.00 will be charged to each tenant. In general, if you cannot leave your home town or travel to your booked holiday accommodation 14 days before your arrival date due to officially determined Corona regulations (this also includes a travel warning for Salzburg), this can be canceled free of charge. Only a processing fee of € 30.00 is due here. Otherwise our general cancellation conditions apply.
If the federal government classifies our area as a risk area and a closure is imminent, all guests must cancel their vacation on the specified date. Of course, you will get your money back for the vacation days not used.
We assume that just closing the mountain railways will not be considered. Should the railways have to close, the region will again be classified as a risk area.
If this occurs, we ask you to call the emergency number 1450 immediately. In this case, you should not leave your apartment / chalet. A corona test is carried out, which provides clarity about a possible infection.
You will be quarantined for 14 days and should make your ways available to the authority on vacation. In this way it can be determined whether other vacationers are affected. Arena Juwel - Helmut Berger Immobilien und Hausverwaltungen GmbH does not assume any additional financial obligations for the quarantine period after your vacation.
The minimum distance of 1 meter must be observed. Bring your mouth and nose protection with you on vacation.
Our cleaning ladies pay very close attention to the cleanliness of our properties. Every apartment or chalet is disinfected after cleaning.
We get our rental laundry from the Salesianer company, where the laundry is cleaned with a chemo-thermal washing process and at least 60 ° C. The storage rooms, as well as the trucks and the laundry containers d