Information about your arrival


Between 01.05. and 31.10., we will send you a voucher for the Gerlos Pass toll station by email before arrival.
With this voucher, you can drive through the toll booth free of charge. Please note that the voucher is valid only in the printed form.


During the operating hours of the Zillertal Arena, you can also drive through the Gerlos Pass toll station free of charge with your reservation confirmation.
Please note that the reservation confirmation is valid only in the printed form.


General Informationen about your arrival

Your accommodation will be available from 3 pm onwards. We request your understanding if there are any delays during the peak season.
Please send us a brief message if you will be arriving after 6 pm.

On the day of departure, we request that you leave the apartment by 10 am at the latest. Please return the keys to our office.

Please ensure that the apartment is swept clean before you leave. Please collect the bed linen and put it in a bathroom.
Please bring the garbage to the designated collection points.

Mattresses: The standard size we offer is 0.90 * 1.80 m. You will find other sizes in individual apartments. More detailed information is available from our office.

Toilet paper, washing-up liquid: On arrival, you will find toilet paper in the apartment for the first few days. As a precaution, please bring your own washing-up liquid